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Frequently asked questions
Do you ship internationally?
Yes, we currently ship throughout Europe. Shipping costs will be added at checkout. For more information, please visit our Shipping Policy page.
How long does order processing take?
Orders are typically processed and shipped within 2–4 business days. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
In some cases, orders may not be shipped within 4 business days due to warehouse safety procedures, stock availability issues, missing order information, billing delays, or order verification processes.
For more details regarding processing times, please refer to our Shipping Policy.
How long does shipping take?
Delivery to most regions takes approximately 5–14 business days, depending on the shipping method selected at checkout.
Please note that during peak shopping periods, such as Black Friday, Christmas, or other promotional events, processing and delivery times may be longer than usual. We appreciate your patience and understanding.
To find the estimated transit time for your region, please refer to our Shipping Policy.
Do I need to pay import duties or taxes?
No. We ship using DDP (Delivered Duty Paid) service, which means all import duties, taxes, and customs fees are covered by us for deliveries within the European Union.
The price you see at checkout is the final amount you pay, with no additional import charges upon delivery.
Can I return a product?
At Maison Heeré, we gladly accept returns for eligible items within 14 days of delivery.
Returned items may qualify for a full refund or an exchange for a different size or item, provided they are unused, unworn, and in their original condition, with all tags attached.
Return shipping costs
Customers are responsible for the cost of return shipping.